Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges vary depending on the size and destination of your order. For orders within [Country/Region], standard shipping is [amount], and express shipping is [amount]. For international deliveries, charges are calculated based on the destination and weight of the package. We offer free standard shipping on orders over [amount]. You can view the exact delivery charges at checkout.

We accept a range of payment methods for your convenience, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and [other payment methods, e.g., Apple Pay, Google Pay]. Your payment details are securely processed through our payment gateway.

 

Delivery times depend on your location and the shipping method selected. Typically, standard delivery within [Country/Region] takes [number] business days, while express delivery can take [number] business days. International orders usually arrive within [number] to [number] business days. You will receive a tracking number via email once your order has been dispatched so you can monitor its progress.

Shopping with us is completely secure. Our online store uses SSL encryption to protect your personal and payment information during transactions. We adhere to strict data protection standards and do not share your information with third parties. For more details, please refer to our Privacy Policy.

After placing your order, you will receive an order confirmation email summarizing your purchase. Our team will then process your order, prepare it for shipment, and send you a shipping confirmation with a tracking number. You can track your order’s progress through the tracking link provided.

 

Yes, an invoice is automatically generated and included in your order confirmation email. If you require a physical copy, you can print it from the email or contact our customer service for assistance.

 

Send us an email

Phone number: +237670597729

Email: bopkicarol2@gmail.com

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